Track 2: Strategic Account Management

Customer Opportunism in a Team Selling Context: The Role of Team Leader’s Attribution Apprehension

Brian Murtha, Goutam Challagalla, and Ajay Kohli

Purchase Boost or Demand Excess? Desired and Undesired Consequences of Key Supplier Status

Hauke Wetzel, Maik Hammerschmidt, and Todd Arnold

Key Account Profitability in Business Markets: Aligning Seller Intrafirm Network and Buyer-Seller Interfirm Network

Aditya Gupta, Rajdeep Grewal, and Gary Lilien

A PDF version of this session’s PowerPoint deck is available here.

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