– Noel Capon and Gary Tubridy
A PDF version of this session’s PowerPoint deck is available here.
Track 1: Sales Force Effectiveness
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22 responses to “Track 1: Sales Force Effectiveness”
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Hi there.
salesthoughtleadership.org, It’s clear you put real effort into your site—thank you. I only share things that might genuinely help someone who scrolls the comments.
I recently published my ebooks and training video on https://www.hotelreceptionisttraining.com/
They feel like a standout resource for anyone interested in hotel and management. These ebooks and videos have already been welcomed and found very useful by students in Russia, USA, France, UK, and Vietnam—helping learners and professionals strengthen their real hotel reception skills. I believe visitors and readers here might also find them practical and inspiring.
Why my ebooks and training video are special:
They uniquely combine academic pathways such as a bachelor of hospitality management or a advanced hotel management course with very practical guidance on the front desk agent description, the hotel front desk job description, and detailed hotel front desk duties and responsibilities.
They also explain the hotel reservation process, hotel check-in, check-out flow, guest relations, and practical guest service recovery—covering nearly every situation that arises in the daily business of a front office operation.
Beyond theory, my ebooks and training video connect the academic side of a hotel management degree with the real-life practice of front office sales and marketing.
• For students and readers: they bridge classroom study with career preparation, showing how hotel management certificate programs link directly to front desk skills.
• For professionals and visitors of this community: they support career growth through interview tips for receptionist and step-by-step questions to ask a receptionist in an interview, along with guidance on writing a strong receptionist description for resume.
As someone who has taught resort management for nearly 30 years, I rarely see materials that balance the academic foundation with the day-to-day hotel front desk job responsibilities so effectively.
This training not only teaches but also simulates real hotel reception challenges—making it as close to on-the-job learning as possible, while still providing structured guidance.
I hope you, salesthoughtleadership.org, and the readers/visitors of salesthoughtleadership.org will support my ebooks and training video so more people can access the information and gain the essential skills needed to become a professional hotel receptionist in any hotel or resort worldwide.
Appreciate you and your community. -
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