Global AI Leader & Managing Partner, ZS Consulting

Arun Shastri is a global leader at ZS, where he heads the firm’s AI practice and drives the development of AI-powered products that deliver value to B2B and B2C clients across industries like healthcare, high-tech, and financial services. With extensive experience in classical and generative AI implementations, Arun has helped leading businesses gain lasting competitive advantages. He is a thought leader whose articles on the impact of AI in business regularly appear in Forbes, Harvard Business Review, and Information Week. Arun is also a co-author of an upcoming Harvard Business Review book on sales team management, focusing on digital competencies and AI integration in sales ecosystems. As a co-host of the “Reinventing Customer Experience” podcast, he engages with leaders from companies like Walmart and Goldman Sachs to explore personalized strategies powered by technology. Arun’s innovative vision continues to shape how businesses leverage AI to transform customer engagement and operational efficiency.